Aoisun Myuav Tech Co.,ltd.

AOISUN Full-Cycle Service System: Customer Demand-Centric, Covering Pre-Sales, In-Sales, and After-Sales​

Based on the company's product advantages in the fields of tethered UAVs and airborne power supplies, a full-chain service system of "consultative pre-sales + accompanied in-sales + guaranteed after-sales" has been built. It aims to provide customers with a seamless experience from demand matching to long-term use and strengthen the in-depth connection between the brand and customers.​

I. Pre-Sales Service: Accurately Matching Demands and Resolving Doubts in Advance​

Focusing on "helping customers choose the right products", with professional consultation and customized solutions as the core, it reduces customers' decision-making costs:​

Demand Diagnosis and Customized Solutions​

A dedicated pre-sales consultant team is established. Through online communication and offline on-site surveys, the team clarifies customers' specific requirements for UAV endurance, load capacity, and operating environment, and delivers customized solutions. These solutions include product selection suggestions, function adaptation instructions, and application effect predictions.​

Technical Popularization and Case Sharing​

Regular online live broadcasts and offline salons are held to explain UAV industry technology trends, advantages of tethered technology, and key points of safe operation. Meanwhile, successful cases in the same industry are provided, accompanied by on-site operation videos and customer feedback, helping customers intuitively understand the product value.​

Sample Trial and Experience Service​

For customers with large-scale procurement needs, sample trial services are provided, with technical personnel assigned to guide operations on-site. This allows customers to experience product performance in person (such as the endurance duration of airborne power supplies and the stability of UAVs). At the same time, trial feedback is collected to optimize solution details in advance.​

II. In-Sales Service: Accompanying the Whole Delivery Process to Ensure Smooth Implementation​

Centering on "helping customers use products smoothly", with transparent processes and professional support as the core, it ensures the smooth connection of products from delivery to commissioning:​

Contract Performance and Progress Synchronization​

After signing the contract, an exclusive service group is established to synchronize the product production progress in real time and inform customers of preparation matters for goods receipt in advance, so as to avoid delivery delays or connection gaps.​

Installation, Commissioning and Operation Training​

After the products are delivered, "theoretical + practical operation" training is carried out, covering equipment start-up inspection, basic operation, and troubleshooting of common faults. Core operators are trained for customers, and operation manuals are provided to ensure that the customer team can independently complete daily operations.​

Customized Function Adaptation​

For customers' special needs, the R&D team is coordinated to complete function development and testing before delivery, and on-site verification of adaptation effects is conducted after delivery.​

III. After-Sales Service: Long-Term Guarantee for Usage and Solving Worries​

Based on "ensuring customers use products with peace of mind for a long time", with rapid response and continuous support as the core, it reduces the risk of customers' use:​

Emergency Response Support​

A national unified after-sales hotline and online customer service platform are set up to ensure that customers' inquiries are responded to in a timely manner. Remote technical guidance is provided to help troubleshoot equipment problems. For problems that cannot be solved remotely, personnel from nearby after-sales outlets will be deployed according to the customer's location to provide on-site services, ensuring that the equipment resumes normal use as soon as possible.​

Upgrading, Iteration and Long-Term Support​

When product technology upgrading services are launched, priority is given to providing free or preferential upgrading services for old customers. At the same time, long-term technical consultation support is provided. Even if the equipment is out of warranty, paid maintenance and technical guidance can still be provided to protect the long-term investment value of customers.

AOISUN was founded in 2018, dedicated to the research, development and production of tethered drone systems and onboard power supplies.

AOISUN 's products are mainly used in tethered lighting, communication relay, environmental monitoring, and other fields. In the domestic market, the company has accumulated a large number of customers, including leading companies in the power, communication, environmental protection industries, and has obtained more than ten patent authorizations.

AOISUN: The Professional Team Behind the Full-Cycle Service System​

The smooth operation of AOISUN's full-cycle service system (pre-sales, in-sales, after-sales) relies on the support of a multi-dimensional and high-caliber team. Composed of professionals with in-depth experience in the UAV industry, technical R&D capabilities, and customer service expertise, the team takes "maximizing customer value" as its core goal and provides solid guarantees for every link in the service chain.​

I. Team Composition: Multi-Role Collaboration to Cover the Entire Service Chain​

The team structure is highly aligned with the needs of different service stages, ensuring that every customer demand is addressed by professional personnel:​

Pre-Sales Consultant Team​

Members of this team have many years of experience in the UAV industry, and are familiar with the technical characteristics and application scenarios of tethered UAVs and airborne power supplies. They are not only proficient in product knowledge, but also good at understanding customer needs. They interpret technical details in a simple and understandable way, helping customers make accurate decisions.​

Technical Implementation Team​

This team includes installation and commissioning engineers, operation trainers, and R&D support personnel. Most engineers hold professional certifications in UAV maintenance or electrical engineering, and have rich on-site operation experience. They are responsible for equipment installation and commissioning during the in-sales phase, and at the same time provide "theoretical + practical operation" training for customers to ensure that customers can quickly master the use of the equipment. For customers’ needs for customized function adaptation, they work closely with the R&D department to build a bridge between customer needs and technical implementation, ensuring that customized functions fit actual application scenarios.​

After-Sales Support Team​

All members of the after-sales team have received strict training in fault diagnosis and emergency handling, and are familiar with the common problems and solutions of AOISUN products. They can quickly locate problems and provide efficient solutions.​

II. Core Advantages: Integrating Technology, Experience and Service Awareness​

The key reasons why the team can support the full-cycle service system lie in three core advantages:​

Solid Technical Foundation​

Team members deeply participate in the product R&D process of AOISUN and master the core technologies of tethered UAVs and airborne power supplies. This enables them to not only provide standardized services such as routine installation and maintenance, but also flexibly solve complex technical problems.​

Customer-Centric Service Awareness​

The team takes "proactive service" as its core concept: pre-sales consultants proactively follow up on changes in customer needs; technical implementation personnel proactively revisit the operation status of equipment after training; after-sales personnel proactively remind customers of equipment maintenance cycles. They do not just "complete service tasks", but more importantly "solve customer problems". They even provide extended suggestions such as recommending suitable accessories based on customers’ operating habits, creating additional value for customers.​

III. Team Value: Driving Service Quality and Consolidating Brand Trust​

As the "executor" of AOISUN's service commitments, the team is committed to transforming the service concept of "customer demand-centric" into practical actions. Whether it is the pre-sales solutions that meet customer needs, the in-sales training that ensures smooth equipment use, or the after-sales support that solves customers’ worries, every link demonstrates the team’s professionalism and sense of responsibility. It is precisely such a team that makes the full-cycle service system no longer a "slogan", but a tangible experience — helping AOISUN win customer trust and establish a good brand reputation in the UAV industry.